Sustainable Development
More than just providing medical care, we are committed to caring for everyone with compassion, fostering a sustainable future by prioritizing quality of life and conserving natural resources to ensure that future generations can enjoy better lives and a thriving environment.
Sustainability Strategy and Policy
The company places great importance on conducting business to achieve sustainable development and growth across economic, social, environmental, and governance dimensions (Environmental, Social, and Governance, or “ESG”).
Aligned with our core organizational values, the company has developed sustainability policies and operational strategies that support the United Nations Sustainable Development Goals (SDGs). Through the ESG framework, we remain committed to continuous progress and long-term sustainable development.
Business Operation Goals
Comprehensive Quality Care
Expansion of Treatment Capabilities
Organizational Personnel Development
Implementation of Innovation and Technology
To drive operations toward achieving its goals, the company has established sustainable objectives by adopting the principles of the United Nations Sustainable Development Goals (SDGs) as a key framework for future growth. This is guided by three core factors: Environment, Social, and Economic.
Managing Impacts on Stakeholders Across the Business Value Chain
The company recognizes the importance of managing activities related to business operations throughout the entire value chain.
Under the business value chain analysis framework, the company has analyzed the impact on stakeholders both internally and externally. This ensures that operations are managed appropriately and effectively.
Shareholders and Investors
Channels for Engagement
- Annual General Meeting of Shareholders
- Quarterly performance presentations
- Analyst meetings
- Opportunity Day
- Company Visits
Expectations
- Consistent and appropriate investment returns
- Strong and efficient business performance
- Transparent and equitable shareholder practices
- Effective corporate governance
- Disclosure of accurate, complete, and transparent information
Response Process
- Paying appropriate dividends
- Developing sustainable organizational growth
- Complying with the good corporate governance policy
- Receiving feedback through various company channels, such as Investor Relations
- Disclosing accurate, complete, and transparent information
Hospital Personnel
Channels for Engagement
- Employee satisfaction surveys
- Online and offline complaint submission platforms
- KPI-based performance evaluations
Expectations
- Fair and appropriate compensation and benefits
- Career advancement opportunities
- Training and skills development
- Job security
- Safety in the workplace
Response Process
- Offering fair compensation and appropriate employee benefits
- Promoting regular employee training and skill development
- Creating a clear career path for employees in all positions
- Providing channels for employees to share feedback with management
Service Recipients
Channels for Engagement
- Customer satisfaction surveys
- Channels for submitting complaints and suggestions through online platforms (e.g., Line Official/QR code) or customer relations representatives
- Marketing and promotional activities
Expectations
- Medical services that meet standards, ensure safety, and maintain ethics
- Prompt and convenient service
- Transparent protection of service recipients' personal data
- Transparent access to information on marketing activities and promotions
Response Process
- Enhancing medical personnel expertise and adopting modern technologies to improve service quality
- Developing systems and processes to ensure efficient, fast, and effective medical services
- Ensuring the confidentiality of personal information in compliance with the Personal Data Protection Act (PDPA).
- Implementing ethical marketing practices
Organizational Partners
Channels for Engagement
- Meetings with relevant agencies
Expectations
- Complying with agreed-upon terms and conditions
- Offering appropriate credit terms while considering financial conditions
Response Process
- Ensuring compliance with agreed-upon terms and conditions
- Following fair payment practices and protecting personal data
Pharmaceutical and Medical Suppliers
Channels for Engagement
- Meetings with management
Expectations
- Fair, transparent, and ethical procurement practices
- Timely payment processes
- Confidence in the company’s financial stability
- Compliance with agreed-upon terms and conditions
Response Process
- Ensuring compliance with trade agreements
- Ensuring financial stability
- Disclosing accurate and complete financial and business information
Business Partners
Channels for Engagement
- Meetings with management
Expectations
- Creating value for long-term sustainable partnerships
- Conducting business with fairness, transparency, and integrity
Response Process
- Complying with mutually agreed terms and conditions
- Disclosing accurate and complete business information
- Selecting partners that foster mutual business value and synergy
- Protecting the confidentiality of partners and fostering strong relationships
Community and Society
Channels for Engagement
- Channels for receiving feedback and complaints
Expectations
- Operating hospital business responsibly without adverse impacts on community health
- Promoting public health and well-being to improve the quality of life in the communities
- Supporting community activities to enhance living standards
Response Process
- Maintaining high public health standards
- Providing mobile units for COVID-19 vaccination to nearby communities
- Collaborating with government agencies to provide community support during times of disaster
- Mitigating the impact of greenhouse gas emissions on the community
Alignment with the Sustainable Development Goals (SDGs)
Clean Water and Sanitation
Responsible Production and Consumption
Climate Action
Good Health and Well-being
Quality Education
Gender Equality
Decent Work and Economic Growth
Peace, Justice and Strong Institution
Environmental Dimension
The company prioritizes sustainable business practices by integrating energy conservation into the operations, emphasizing efficient resource utilization and minimizing environmental impact
The company has established the Environmental, Occupational Health, and Safety Committee (ENV) to oversee and regulate environmental operations within the hospital, ensuring compliance with both government and private sector standards. Additionally, efforts are focused on improving energy resource efficiency. The company is also committed to reducing environmental impacts in multiple areas, such as energy, water, waste, and pollution management, to continuously minimize greenhouse gas emissions.
Key Target
- Reduce fuel consumption, a major source of greenhouse gas emissions, by
0.5%by 2027, compared to the 2021 baseline
Implementation Results
- Established an Energy Conservation Committee to develop energy-saving plans
- Installed solar panels on 4 buildings, generating a total replacement energy of
410.1 kWIn 2023, the cumulative electricity generation reached 65,109 MWh, resulting in a total CO2 emission reduction of 64,914 kg.
- Replaced 77.2% of air conditioning units with high-efficiency inverter systems to improve energy efficiency. Full implementation is targeted by 2026
Key Target
- Reduce the average water consumption per service recipient by
5%
Implementation Results
- From 2021 to 2023, the average water consumption per service recipient was:
0.16, 0.12, and 0.12 cubic meters per person, respectively
- Implemented a wastewater treatment system before releasing water into the community
- Conducted regular water quality inspections to ensure compliance with the standards of Department of Health
Key Target
- Reduce the average volume of infectious waste per service recipient by
5% by 2027, following the 3Rs principle,compared to the 2022 baseline
- No complaints regarding waste disposal or infectious waste management from surrounding communities
Implementation Results
- Managed infectious waste in compliance with the Public Health Act and Ministerial Regulations on the Disposal of Infectious Waste (2002)
- Continued to reduce the average volume of infectious waste per service recipient. In 2023, the average waste volume was
0.10 kilograms per service recipient
Social Dimension
The company places great importance on fostering social sustainability by promoting respect for human rights, equality, and equity at all levels of operations.
Additionally, the company is dedicated to social responsibility by actively contributing to community well-being, ensuring equitable access to medical services, and continuously developing the skills and capabilities of its personnel. These efforts serve as a key driver in building a stronger and more sustainable society.
Key Target
- Conduct business operations based on the principles of equality and respect for human rights
Implementation Results
- Treating all service recipients and employees with fairness and equality, regardless of gender, age, education level, race, or religion
- Listening to employee feedback equally at all levels. The company conducted annual satisfaction surveys in 2023, achieving an average satisfaction
score of 76 points
- Supporting employment opportunities for underprivileged groups, including seniors, individuals with disabilities, and former prisoners, to provide them with meaningful employment and financial stability
a total of 9 individuals were employed in 2023
Key Target
- Developing Employee Skills
Implementation Results
- Promoting continuous
skill developmentfor management and employees in both clinical and non-clinical areas.
- In 2023, employees completed an average of
24 training hours
Key Target
- Commitment to Social Responsibility
Implementation Results
- Enhancing learning skills for underprivileged student groups in collaboration with schools in Pathum Thani province through the "Sharing Care, Bringing Joy to Society" activity
- Providing educational tools, repairing school buildings, improving learning environments, and creating opportunities for learning and development through the "School Maintenance Support" activity in Pathum Thani province
- Delivering health education by medical specialists through both online and offline hospital communication channels. In 2023, the hospital released a total of 41 videos on the YouTube channel PatRangsit Hospital
Economic and Governance Dimension
The company promotes operations under the economic and governance dimension by conducting business in strict compliance with rules, regulations, and principles of good corporate governance. This approach ensures transparency and accountability at all levels of management.
The company prioritizes the continuous improvement of service quality and standards by integrating advanced technologies and innovations into its operations. These efforts aim to enhance efficiency, elevate the patient experience, and foster inclusive engagement with stakeholders. By doing so, the company seeks to build confidence and trust among shareholders and all stakeholders.
Key Target
- Adoption of New Medical Innovations and Technologies
Implementation Results
- Improving service efficiency through
the implementation of the Hospital Information System (HIS)
-
Treating uterine fibroids without surgery using High-Intensity Focused Ultrasound (HIFU) technology
Key Target
- Service Quality and Standards Improvement
Implementation Results
- Delivering medical services with a focus on patient safety goals to ensure safety as a top priority.
Accredited by the American Accreditation Commission International (AACI) and awarded Level 3 Hospital Accreditation (HA)
- Conducting regular staff training on
infection preventionand control, including incident response protocols, task execution, and preparedness plans for outbreaks
Key Targets
- Corruption Prevention and Control Measures within the Hospital
- Commitment to Good Corporate Governance Principles
Implementation Results
- Conducting business operations in compliance with good governance practices and regulatory requirements, with regular audits by the Board of Directors and subcommittees to ensure policy compliance and effective management oversight.
Business operations are conducted in compliance with the policiesaudited by the Board of Directors and subcommittees