Sustainable Development

More than just providing medical care, we are committed to caring for everyone with compassion, fostering a sustainable future by prioritizing quality of life and conserving natural resources to ensure that future generations can enjoy better lives and a thriving environment.

Sustainability Strategy and Policy

The company places great importance on conducting business to achieve sustainable development and growth across economic, social, environmental, and governance dimensions (Environmental, Social, and Governance, or “ESG”).

Aligned with our core organizational values, the company has developed sustainability policies and operational strategies that support the United Nations Sustainable Development Goals (SDGs). Through the ESG framework, we remain committed to continuous progress and long-term sustainable development.

Business Operation Goals

Comprehensive Quality Care
Focus on providing safe, effective, and holistic healthcare services to ensure confidence and satisfaction for all patients
Expansion of Treatment Capabilities
Enhance comprehensive medical care to improve preventive healthcare, treatment, and rehabilitation services
Organizational Personnel Development
Continuously develop knowledge and skills of personnel to elevate service quality standards
Implementation of Innovation and Technology
Increase efficiency in treatment and hospital operations through the adoption of advanced innovations and technology

To drive operations toward achieving its goals, the company has established sustainable objectives by adopting the principles of the United Nations Sustainable Development Goals (SDGs) as a key framework for future growth. This is guided by three core factors: Environment, Social, and Economic.

Managing Impacts on Stakeholders Across the Business Value Chain

The company recognizes the importance of managing activities related to business operations throughout the entire value chain.

Under the business value chain analysis framework, the company has analyzed the impact on stakeholders both internally and externally. This ensures that operations are managed appropriately and effectively.

Alignment with the Sustainable Development Goals (SDGs)

Environmental Sustainability
Clean Water and Sanitation
Environmental Sustainability
Affordable and Clean Energy
Environmental Sustainability
Sustainable Cities and Communities
Environmental Sustainability
Responsible Production and Consumption
Environmental Sustainability
Climate Action
Good Health and Well-being
Quality Education
Gender Equality
Reduced Inequalities
Economic Sustainability
Decent Work and Economic Growth
Economic Sustainability
Industry, Innovation, and Infrastructure
Economic Sustainability
Peace, Justice and Strong Institution

Environmental Dimension

The company prioritizes sustainable business practices by integrating energy conservation into the operations, emphasizing efficient resource utilization and minimizing environmental impact.

The company has established the Environmental, Occupational Health, and Safety Committee (ENV) to oversee and regulate environmental operations within the hospital, ensuring compliance with both government and private sector standards. Additionally, efforts are focused on improving energy resource efficiency. The company is also committed to reducing environmental impacts in multiple areas, such as energy, water, waste, and pollution management, to continuously minimize greenhouse gas emissions.

Energy Management
Key Target
  • Reduce fuel consumption, a major source of greenhouse gas emissions, by
    0.5%
    by 2027, compared to the 2021 baseline
Implementation Results
  • Established an Energy Conservation Committee to develop energy-saving plans
  • Electricity consumption decreased by
    2%
    compared to the previous year
Water Management
Key Target
  • Reduce the average water consumption per service recipient by
    5%
Implementation Results
  • From 2022 to 2024, the average water consumption per service recipient was
    0.12, 0.12, and 0.14 cubic meters per person, respectively
  • Implemented a wastewater treatment system before releasing water into the community
  • Conducted regular water quality inspections to ensure compliance with the standards of Department of Health
Waste Management
Key Target
  • Reduce the average volume of infectious waste per service recipient by
    5%
    by 2027, based on the 2022 baseline, in line with the 3Rs principle
  • Promote plastic waste recycling to help reduce landfill waste, with a target of recycling 5,000 kilograms of plastic per year
Implementation Results
  • Managed infectious waste in strict compliance with the Public Health Act and Ministerial Regulations on the Disposal of Infectious Waste (2002), ensuring the safety of service recipients, surrounding communities, and the environment
  • Continued to reduce the average volume of infectious waste per service recipient. In 2024, the average infectious waste volume was
    0.13 kilograms per service recipient
  • Recycled a total of
    6,993 kilograms
    of plastic waste from packaging materials

Social Dimension

The company places great importance on fostering social sustainability by promoting respect for human rights, equality, and equity at all levels of operations.

Additionally, the company is dedicated to social responsibility by actively contributing to community well-being, ensuring equitable access to medical services, and continuously developing the skills and capabilities of its personnel. These efforts serve as a key driver in building a stronger and more sustainable society.

Human Rights
Key Target
  • Conduct business operations based on the principles of equality and respect for human rights
  • Promote and support gender diversity across the organization
  • Ensure zero human rights violations involving patients, employees, and stakeholders
Implementation Results
  • Treated service recipients and employees with fairness and equality, regardless of gender, age, education level, race, or religion
  • Achieved a workforce composition in which women represent
    86% of total staff and 43% of physicians
  • Maintained
    zero human rights violation complaints
    from patients, staff, and stakeholders
Fair Labor Practices
Key Target
  • Maintain employee satisfaction rate at 80%
  • Continuously reduce the rate of workplace accidents and work-related injuries
  • Promote skill development by requiring employees to complete at least 10 hours of training per person per year
Implementation Results
  • Collected feedback equally from employees at all levels, resulting in an average employee satisfaction rate of
    78% in 2024
  • Strengthened workplace safety measures, leading to
    a 21% reduction in work-related accidents
    and injuries compared to the previous year
  • Conducted an average of
    12 hours of employee training
    in 2024
Accountability to Patients
Key Target
  • Achieve an inpatient satisfaction rate of
    90%
  • Achieve an outpatient satisfaction rate of
    95%
Implementation Results
  • Achieved an average inpatient satisfaction rate of
    99%
  • Achieved an average outpatient satisfaction rate of
    93%
Accountability to the Community and Society
Key Target
  • Contribute to improving quality of life and promoting well-being in the community and society through ongoing healthcare services and public health initiatives
Implementation Results
  • Participated in a total of
    6 community-focused activities
    throughout the year
  • Organized the “Sharing Kindness, Spreading Joy to Society” program to improve the quality of life for underserved individuals through donations of drinking water and nutritious meals to the elderly, orphans, people with disabilities, and residents of women’s rehabilitation centers in Pathum Thani Province
  • Held the “Royal Tribute Volunteer Activity” event, providing free flu vaccinations across 4 routes and free health checkups with no charges
  • Shared expert medical knowledge through online and offline platforms. In 2024, the hospital released a total
    of 53 health-related video clips
    via its YouTube and TikTok channels (PatRangsit Hospital)

Economic and Governance Dimension

The company promotes operations under the economic and governance dimension by conducting business in strict compliance with rules, regulations, and principles of good corporate governance. This approach ensures transparency and accountability at all levels of management.

The company prioritizes the continuous improvement of service quality and standards by integrating advanced technologies and innovations into its operations. These efforts aim to enhance efficiency, elevate the patient experience, and foster inclusive engagement with stakeholders. By doing so, the company seeks to build confidence and trust among shareholders and all stakeholders.

Innovation and Technology Adoption
Key Target
  • Introduce new medical innovations and technologies to enhance the quality and efficiency of healthcare services
Implementation Results
  • Improved service efficiency through
    the implementation of the Hospital Information System (HIS)
  • Introduced HIFU (High Intensity Focused Ultrasound) technology for the non-invasive treatment of uterine fibroids
    This innovative approach offers a safe, non-surgical alternative with no incisions or risk of damage to surrounding tissues—ideal for women who wish to preserve fertility
  • Reduced patient waiting time by
    5%
    compared to the previous year
Cybersecurity and Customer Data Privacy
Key Target
  • Operate in compliance with international standards on cybersecurity and personal data protection
  • Maintain
    zero complaints
    related to data security breaches
  • Ensure
    no incidents of data leaks
    or data loss involving customers
Implementation Results
  • Strictly complied with international standards for cybersecurity and data protection
  • Reported
    no complaints or incidents
    related to data breaches, data loss, or cyberattacks throughout the year
Corporate Governance and Business Ethics
Key Targets
  • Effectively prevent and combat corruption within the organization
  • Promote business operations in alignment with corporate governance and ethical business practices
Implementation Results
  • Enforced a strict anti-corruption policy, including preventive measures and clear whistleblowing channels
  • Monitored and evaluated business conduct in accordance with corporate governance principles through the Board of Directors and internal audit
  • Promoted a transparent organizational culture by establishing a code of ethics and ensuring all departments adhere to ethical business practices